WHAT ARE YOUR DELIVERY/SHIPPING POLICIES?
• Someone At Least 18 Years Of Age Must Be Present To Accept The Materials
• Grand Canyon Home Supply Utilizes 3rd Party Delivery Teams To Provide Local Delivery Services. Only Necessary Customer Information Will Be Provided To The Shipping Company In Order To Ensure Your Privacy.
• The Customer Is Responsible To Have The Delivery Area Cleared For The Delivery Team Prior To Arrival. The Delivery Team Can NOT Assist With Clearing The Area For The Materials Due To Insurance Regulations.
• The Delivery Team Will Place Flooring and/or Tile Materials In The Garage Or On A Designated Porch/Covered Area Of The Home And Cannot Bring These Materials Down Or Up Stairs.
• All Items Must Be Inspected For Accuracy And Damage By The Customer Prior To The Delivery Team Departing.
• If An Item Is Visibly Damaged, While The Delivery Team Is Still Present, Ensure The Team Marks The Item As Damaged On The Work Order.
• In The Event Of An Item(S) Missing From The Shipment, Ensure The Delivery Team Marks The Item As Missing On The Work Order.
• The Customer Has 10 Business Days After Delivery To Report A Claim For Concealed Damage Of Materials. Claims Will Not Be Accepted Once An Item Has Been Installed.
• By Signing The Delivery Team’s Work Order, You Are Verifying That All Materials Have Been Received. Once Signed, Grand Canyon Home Supply Is Not Responsible For Any Missing Items.
• The Delivery Team Is Not Responsible For Hauling Away Any Trash Or Packaging.
• Grand Canyon Home Supply Accepts No Responsibility For Any Damage To Personal Property While Delivering Materials.
• Grand Canyon Home Supply Will Ship All Orders In The Timeliest Manner Possible. However, Grand Canyon Home Supply Is Neither Responsible Nor Liable For Any Delays In The Shipment Of Your Product Due To Manufacturing/Shipping Delays Or Any Other Unforeseen Delays That Are Out Of Grand Canyon Home Supply’s Control.
• Deliveries Include One Attempt To Deliver The Materials To The Customer. If, At The Scheduled Delivery Time For Any Reason, The Customer Is Unavailable To Accept The Materials And The Items Are Undeliverable, The Customer Will Be Responsible For Any Additional Shipping And Handling Charges.
• Grand Canyon Home Supply Reserves The Right To Change Delivery Methods And/Or Carriers. If A Scheduled Delivery Cannot Take Place Due To Weather, Truck Issues Etc., Grand Canyon Home Supply’s Will Be In Contact To Reschedule. Grand Canyon Home Supply Is Not Responsible For Lost Time Or Wages Due To A Shipment Being Delayed.
HOW DO I FILE A CLAIM?
Missing Items Policy:
If an item is marked as missing when the Delivery Team is present:
• Contact Grand Canyon Home Supply for the missing item(s) describing the missing item(s).
• Replacement pieces will be placed with the Supplier.
• Once an ETA is provided to Grand Canyon Home Supply, Contact From The Administrative Manager will occur.
• Missing Item Replacement Orders, Once Confirmed, Will Be Requested To Be Expedited
Damaged Items Policy:
If an item is marked damaged when the Delivery Team is present:
• Damaged Item Replacement Orders, Once Confirmed, Will Be Requested To Be Expedited.
• If You Need To Report Damage To Your Packaged Materials And The Delivery Team Has Already Left Your Home, You Have 10 Business Days From Your Delivery Date To Process A Claim. Claims Will Not Be Accepted For Items That Have Already Been Installed.
• Expect A Call From The Administrative Manager Once Your Item Is Ready For Shipping To Inform You Of The Estimated Delivery Schedule.
To process a claim for damaged items, provide the following information and email the details to admin_1@grandcanyonhomesupply.com.
• Customer Full Name And A Copy Of Your Original Invoice
• Detailed Description Of The Damages
• Pictures Of The Damage (Photos Must Be Taken Before The Items Have Been Installed)
We will be in contact with you once the claim is submitted. All materials verified correctly as defective will be shipped and/or delivered to your home, or more likely to Grand Canyon Home Supply’s showroom.
Manufacturer’s Warranty Policy:
Grand Canyon Home Supply offers the Original Material’s Manufacturer Warranty. This is different and specific for each of Your materials ordered.
Warranty claims will not be accepted if any of the following situations are the causes:
• Improper Handling
• Storage
• Modifications Or Alterations To The Materials
• Extreme Temperatures Outside Of The Manufacturer’s Recommendations
• Intentional Damage
• Fire Or Water
• Acts Of Nature
• Harsh Abrasive Materials
• Accidental Misuse
• Normal Wear And Tear
To process a warranty claim, provide the following information and email the details to admin_1@grandcanyonhomesupply.com.
• Customer Full Name And A Copy Of Your Original Invoice
• Detailed Description Of The Defects
• Pictures Of The Defect(S)
We will be in contact with you once a warranty claim is submitted.
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