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Grand Canyon Home Supply
15855 N. Greenway Hayden Loop 170
ScottsdaleAZ 85260

FAQs

Grand Canyon Home Supply |15855 N. Greenway Hayden Loop 170ScottsdaleAZ85260 | (480) 282-6253

Do You Offer Something for Every Budget? 

Yes! At Grand Canyon Home Supply, we have something for everyone. Our customers range from those on a tight budget to those who don’t mind spending. Our “Good, Better, Best” system also helps customers understand the value of their purchase and the balance between quality and cost.  

Do You Offer Design Services? 

We do! There is a small fee for designing that comes ahead of design and purchase. We design cabinetry, kitchens, bathrooms, countertops, flooring, and lighting.  

Will You Come to My House and Measure My Space? 

Yes! There is a small measurement fee that will be charged in addition to any design or purchase charges. We can measure your space and offer you a quote for the materials needed. 

Can I Bring Home Flooring Samples and Cabinet Samples to Get a Better Visual for my Home? 

Yes! Our samples have a no-charge checkout process for flooring, tiles, and countertop samples. There is a fee for unreturned samples. 

Do You Have In-Stock Items?

No. All items are special order, designed specifically for your project. Grand Canyon Home Supply partners with local suppliers for items for a faster turnaround time for you. 

Do You Deliver? 

Yes! Local deliveries are available! 

What Are Your Delivery/Shipping Policies? 

Delivery/Shipping Policy

  • Someone At Least 18 Years Of Age Must Be Present To Accept The Materials
  • Grand Canyon Home Supply utilizes 3rd Party Delivery Teams to provide local delivery services. Only Necessary Customer Information Will Be Provided To The Shipping Company in order to ensure your privacy.
  • The Customer Is Responsible To Have the Delivery Area Cleared for the Delivery Team prior to arrival. The Delivery Team Can Not assist with Clearing The Area For The Materials due to insurance regulations.
  • The Delivery Team Will Place Flooring and Tile Materials In The Garage Or On A Designated Porch/Covered Area Of The Home And Cannot Bring these Materials Down Or Up Stairs.
  • All Items Must Be Inspected For Accuracy And Damage By The Customer prior to the team departing.
  • If An Item Is Visibly Damaged, While The Delivery Team Is Still Present, Ensure The Team Marks The Item As Damaged On The Work Order.
  • In the event of An Item(S) Missing From The Shipment, Ensure The Delivery Team Marks The Item As Missing On The Work Order.
  • The Customer Has 10 Business Days After Delivery To Report A Claim For Concealed Damage Of Materials. Claims Will Not Be Accepted once an Item Has Been Installed.
  • By Signing The Delivery Team’s Work Order, You Are Verifying That All Materials Have Been Received. Once Signed, Grand Canyon Home Supply Is Not Responsible For Any Missing Items.
  • The Delivery Team Is Not Responsible For Hauling Away Any Trash or packaging.
  • Grand Canyon Home Supply Accepts No Responsibility For Any Damage To Personal Property While Delivering Materials.
  • Grand Canyon Home Supply Will Ship All Orders In The Timeliest Manner Possible. However, Grand Canyon Home Supply Is Neither Responsible Nor Liable For Any Delays In The Shipment Of Your Product Due To Manufacturing/Shipping Delays Or Any Other Unforeseen Delays That Are Out Of Grand Canyon Home Supply’s Control.
  • Deliveries Include One Attempt To Deliver The Materials To The Customer. If, at the scheduled Delivery Time For Any Reason, The Customer Is Unavailable To Accept The Materials And The Items Are Undeliverable, The Customer Will Be Responsible For Any Additional Shipping And Handling Charges.
  • Grand Canyon Home Supply Reserves The Right To Change Delivery Methods And/Or Carriers. If A Scheduled Delivery Cannot Take Place Due To Weather, Truck Issues Etc., Grand Canyon Home Supply’s Will Be In Contact To Reschedule. Grand Canyon Home Supply Is Not Responsible For Lost Time Or Wages Due To A Shipment Being Delayed.


I Bought Extra Materials. Can I Get my Money Back for the Materials I Don’t Need? 

Unfortunately, we do not accept returns or exchanges on materials, due to our wholesale pricing. 

Do You Install? 

No. We can, however, refer you to trusted install partners. Our team is confident that by purchasing materials from us and using a trusted install partner, you will save money instead of paying fees for a one-stop-shop company.

Do You Warranty Your Products? 

Yes! We follow the original manufacturer's warranty.

How Do I File a Claim? 

Missing Items Policy:

If an item is marked as missing when the Delivery Team is present:

  • Expect A Call From The Administrative Manager Once Your Item Is Ready For Shipping to inform you of the Estimated Delivery Schedule.
  • Missing Item replacement orders, once confirmed, will be requested to be expedited.    Some Suppliers May Take 30-60 Business Days To Ship replacement orders.

 

Damaged Items Policy:

If an item is marked damaged when the Delivery Team is present:

  • Damaged Item replacement orders, once confirmed, will be requested to be expedited.    Some Suppliers May Take 30-60 Business Days To Ship replacement orders..
  • If You Need To Report Damage To Your Packaged Materials And The Delivery Team Has Already Left Your Home, You Have 10 Business Days From Your Delivery Date To Process A Claim. Claims Will Not Be Accepted For Items That Have Already Been Installed.
  • Expect A Call From The Administrative Manager Once Your Item Is Ready For Shipping to inform you of the Estimated Delivery Schedule.
  • Replacement of Damaged items Can Take 30-60 Business Days To Receive, As Some Items May Be Special Order.

 

To process a claim for damaged items, provide the following information and email the details to admin_1@grandcanyonhomesupply.com.

  • Customer Full Name And A Copy Of Your Original Invoice
  • Detailed Description Of The Damages
  • Pictures Of The Damage (Photos Must Be Taken Before The Items Have Been Installed)

We will be in contact with you once the claim is submitted. All materials verified correctly as defective will be shipped and/or delivered to your home, or more likely to Grand Canyon Home Supply’s showroom.

Manufacturer’s Warranty Policy:

Grand Canyon Home Supply offers the Original Material’s Manufacturer Warranty.  This is different and specific for each of Your materials ordered.

 

Warranty claims will not be accepted if any of the following situations are the causes:

  • Improper Handling
  • Storage
  • Modifications Or Alterations To The Materials
  • Extreme Temperatures Outside Of The Manufacturer's Recommendations 
  • Intentional Damage
  • Fire Or Water
  • Acts Of Nature
  • Harsh Abrasive Materials
  • Accidental Misuse
  • Normal Wear And Tear 

 

To process a warranty claim, provide the following information and email the details to admin_1@grandcanyonhomesupply.com.

  • Customer Full Name And A Copy Of Your Original Invoice
  • Detailed Description Of The Defects
  • Pictures Of The Defect(S)

 

We will be in contact with you once a warranty claim is submitted.

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